2025 Website Refresh FAQs

While the look has changed, it’s still the same Beaches Energy experience you know and trust. Now, our website is even easier to use, more secure, and optimized for any device.

What’s new:

  • A clean, intuitive design that helps you find what you need fast
  • Improved mobile access for account management on the go
  • Enhanced security and performance for a safer, smoother experience

Watch our short video walk-through to see where to pay your bill, access your account, and explore rates.

Frequently asked questions:

While the look of the site has changed, the functionality is staying the same. You’ll find bill pay and all your usual tools in the same place—just backed by greater security and performance.

No, all your login/account information is the same. The changes we made only improved the look and performance of the site to give you a better customer experience.

We heard your feedback, and we’re working on adding an outage map to the website. As soon as it’s ready, we’ll add it to the site and notify customers through Tidings, email, and social media.

We asked customers what changes they’d like to see, and a secure, easy-to-use site was at the top of the list. Beyond visual updates, we moved to a new platform that ensures the best performance and stability. Now, our website will help us offer more security and a reliable service experience.

Yes! In fact, the new site is even more secure than before. Providing reliable service and protecting your data are our top priorities.

No, Beaches Energy is still Beaches Energy. We’re the same local team delivering the same great service. We just updated the website to ensure it also delivers the customer service experience you expect from us.

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